Policies and Procedures
Caribbean Rent a Car operates based on a system of policies and procedures, clear and duly authorized by regulating agencies, fur the benefit of the corporation and the client. For inquiries or comments, please call 01 800 212 0752 or by e mail to firstname.lastname@example.org, so a representative, from client services, can assist you.
A) REQUIREMENTS TO RENT A CAR
- Minimum age required is 21 years old. No limit above 21.
- Driver´s license not expired with photo.
(Caribbean Rent a Car reserves the right to verify and accept the licenses in relation to the norms set by Caribbean Rent a Car and may reject the rent, must show the document free from amendments, modifications and must be legible.)
- Official ID with photo not expired, IFE (Mexicans) or passport with photo not expired from place of residence.
- Credit Card
For the payment of the rental, Caribbean Rent a Car accepts all credit and debit cards (except Dinner Club), cash (PESOS, DOLLARS and EUROS) and traveler’s checks. Caribbean Rent a Car accepts the following credit cards to warranty the rent or payment: American Express, Visa, MasterCard, and Discovery. WE DO NOT ACCEPT CREDIT CARDS FROM DEPARTMENT STORES
Caribbean Rent a Car, reserves the right to decline a reservation, for such the car rental if the hirer does not comply satisfactorily with the requirements to complete the operation.
B) ADDITIONAL DRIVERS
To each rental contract, the main driver, is allowed to assign to additional drivers, without charge. The additional drivers must comply with the same requirements as the main driver and will be alleged to the same driving obligations of the rental car as the main driver.
C) PAYMENT METHODS AND WARRANTY
Caribbean Rent a Car for security reasons does not take cash to warranty a rent, in any currency, only credit cards in which a bank authorization will be requested, for the credit card provided, as a backup of the rental contract. The amount will depend on the car’s category.
The deposits as warranty are:
|Mini Economy – Economy||600 USD|
|Compact - standard||700 USD|
|Full Size - Premium||800 USD|
|Jeep´s – SUV´s||900 USD|
D) DROP OFF IN ANOTHER CITY OF MEXICO
This fare is additional and independent from the total fare of the reservation or leasing contract, it varies depending on the distance between cities. It is important to pay the minimum rent per day to be able to have the option of giving the car back in another city.
- 3 Days (Chetumal, Mérida and Campeche)
- 7 Days (Ciudad de México)
- No minimum ( Playa del Carmen and Tulum)
|Cancún Airport a : o Vice versa|
|VEHICLE CATEGORY||Playa del Carmen||Tulum||Chetumal||Mérida||Campeche||México|
|Economy - Standard||20 USD||30 USD||100 USD||100 USD||150 USD||800 USD|
|Full Sizes, Jeeps, Suv´s, Mini Vans||20 USD||30 USD||150 USD||150 USD||200 USD||1000 USD|
|Full Sizes Vans, Luxury Cars||20 USD||30 USD||200 USD||200 USD||250 USD||1000 USD|
- For the rent of 2 or more days with return of car in Playa del Carmen or Tulum, there is no additional charge applied.
The petrol is NOT included in the total fare. The car needs to be returned with the same amount of petrol that it was given with, in relation to what will be written on the leasing contract. There are no refund for extra petrol. If any petrol is missing, the missing petrol is charged in the next as follows:
|Economy - Standard||10 USD|
|Full Sizes, Jeeps y SUV´S||14 USD|
|Mini & Full Sizes Vans, Luxury||18 USD|
F) EXTRA HOURS
When returning the car the client has allowance of 30 minutes, from the hour registered on the leasing contract. After the hour stipulated, for each additional hour, there will be a charge depending on the vehicle rented with a maximum of 3 hours of delay, after the 3 hours of delay the full day will be charged according to the daily rate stipulated on the leasing contract.
|VEHICLE CATEGORY||EXTRA HOUR|
|Economy - Standard||10 USD|
|Full Sizes, Jeeps y SUV´S||15 USD|
|Mini & Full Sizes Vans, Luxury||15 USD|
G) RETURN OF THE VEHICLE AND EXTENSION OF LEASING
The place and date for returning the car will be set and stipulated between both parties involved during the leasing contract.
In case the leaser changes the hour of return from the stipulated in the contract, the client must contact Caribbean Rent a Car with 24 hours of anticipation to be able to reprogram, in case of not notifying Caribbean Rent a Car will not take responsibility for expenses or the prejudice the leaser could suffer.
We offer the option of extending your leasing contract, it is an obligation of the client to ask for the extension of the leasing contract before the last day on the main contract passes, if after three days there is no communication from the client’s part, Caribbean Rent a Car, reserves the right to notify authorities, of a missing car breaking the leasing contract, any costs that this could generate will be excluded from Caribbean Rent a Car responsibility. Caribbean Rent a Car will respect the rates from the initial leasing contract but for the extension of the contract the rate will depend on the daily rate for that period of time this will be notified when the extension is solicited or when the car is given back depending on the case base on the online information
H) BORDER CROSSING
Caribbean Rent a Car offers the authorization to cross the South border of Mexico to the countries of Belize and Guatemala. Only if the next indications are followed:
- Crossing to Belize
Caribbean Rent a Car provides all the necessary documents so you can drive the vehicle in Belize without any charge, the client needs to ask for the document when the leasing contract is made and it will be provided at the same time.
Insurance included in the rental are only valid in Mexico, the client must acquire an insurance that the government of Belize asks for, this insurance must be acquired at the border to be able to drive without any problems.
- Crossing to Guatemala
Caribbean Rent a Car, authorizes through a letter verified by a notary the exit of the vehicle and this is a requirement the government of Guatemala asks for. This document has a cost of 150 USD since the document is provided to Caribbean Rent a Car and needs to be certified it is necessary to make the next arrangements.
- Monday to Friday rentals before 12:00 pm will be delivered between 24 to 48 horas
- Rentals on Friday after 12:00 pm, Saturday and Sunday, will be delivered the next Tuesday
- Festive days and Mexican holidays, the delivery is subject to availability of the notary, which can vary between 24 to 72 hours.
- If the client needs the letter at the time of taking the car, an additional day of rental will need to be acquired, since the vehicle will be blocked one day before to begin the process.
Caribbean Rent a Car Has a subsidiaries on the North border of Mexico and in the USA, but does not authorize crossing the car through the border.
These documents can only be given in, in authorized Caribbean Rent a Car locations (they cannot be sent through email, since the document has to be shown physically) so the client needs to inform the nearest Caribbean Rent a Car location to receive it when filling in the leasing contract.
The documents need to be solicited from the Reservations department or Customer Service to settle and pay them.
Policies on Insurance
In case of an accident the driver must inform immediately to Caribbean Rent a Car to follow up the case with the insurance Company, which requires that the driver in the case of an accident needs to be authorized in the renting contract and he must provide his driver license (not expired) with photo. Also the driver must stay in the place where the accident happened to fill in the forms for the insurance Company.
CDW (Collision and theft)
It reduces the responsibility of payment from the car driver, in case of damages made to the rented car, to a deductible in accordance to the car solicited, which will be applied when the damages are above the stipulated deductible for collision, fire, or theft. In case of damage minor to the deductible, the full amount will be charged for the damage made to the car.
EPC (Extended protection or deductible)
This insurance eliminates all the responsibility of the vehicle from the driver in case of accident or theft. Some terms and conditions may apply depending on the date of signing the contract. (This coverage does not apply if the person is under the use of drugs or alcohol)
PAI (Personal coverage of medical expenses)
With this insurance the client’s medical expenses will be covered in the case of an accident using the rented car, covering only the number of passengers authorized for the car.
PLI (third party damages)
It covers the civil responsibility for damages made to a third party both for them or to their goods, made by the rented vehicle. This insurance has a coverage of up to $750,000.00 Mexican pesos.
COVERAGES NOT INCLUDED
TGI (Insurance for wheels and glass)
This insurance eliminates all the client’s responsibility for the rented car wheels and glass. . Some terms and conditions may apply depending on the date of signing the contract. (This coverage does not apply if the person is under the use of drugs or alcohol)
You may request it at our counter before you finish filling out your rental contract.
SLI (Civil responsibility complement)
This coverage is an extension and complement to the civil responsibility insurance with a coverage of up to $3,000,000.00 Mexican pesos in damages made to third parties at the same time it provides legal assistance if required.
This insurance is optional and it is highly recommended to acquire, since the new changes to the policies in the Law of Highways, Bridges and Transport of the Mexican Republic made by the authorities in accordance with the article 63 settled on 07/2014.
SRA (Highway assistance)
This insurance offers highway assistance for the rented vehicle (passing power, change of wheels, locksmith in case of leaving the keys inside the car, petrol (does not include the cost of the petrol). Some restrictions may apply.